Menu
Your Cart

Terms & Conditions

Terms & Conditions



PLEASE READ OUR TERMS & CONDITIONS BEFORE PLACING AN ORDER



1. DEFINITIONS AND INTERPRETATIONS

1.1 In these terms and conditions:

Reference to “we” and “us” is a reference to Mamoon.cl
Reference to “you” is a reference to the purchaser of the Goods from us.
“Contract” means the contract between us for the sale and purchase of the Goods which incorporates these Terms & Conditions.
“Goods” means the Sterling Silver 925 best quality jewelry, Sterling Silver 925 best quality hand watches, Genuine stones, Genuine Arabic Perfumes non alcoholic and other items purchased by you from us.
“Terms” means these terms and conditions.
1.2 These Terms are the only terms and conditions on which we contract for the sale of Goods and they form an integral part of the Contract between us. If we agree to vary any of the terms, the variation must be in writing confirmed by our duly authorized representative and by you.



2. PRICE



2.1 The price of Goods quoted on our website is free of Tax. Where TAX is not included in the price and shipping also free of cost.

2.2 The cost of packaging and postage/carriage is free and (in the case of special or overseas orders) will be quoted by us on request and payable separately from the price of the Goods.

2.3 All published prices are subject to change at any time without notice.



3. ORDERING GOODS ONLINE



3.1 You warrant to us that all information which you are required to provide when ordering Goods online is accurate and complete in all respects at the time of the order and that this information relates to you/the person placing the order and not to any third party.

3.2 When an order is made online, the order confirmation issued by the company clearing the credit/debit card payment does not constitute acceptance of your order by us. We reserve the right to check any discrepancies and an order will only be confirmed when it is verified by us.

3.3 Any error in any ordering process due to technical or other reasons beyond our control entitles us not to treat the order as being binding on us.



4. PRIVACY



4.1 If you place an order, you will have to provide personal information to us. We will not disclose that information to any third party without your consent, except for the purpose of processing the order and arranging delivery. We and our can not save our customer's financial details and our web security is very strong.



5. PAYMENT



5.1 All payment for Goods must be made before the Goods are delivered. Cash on delivery service is only available for such cities and countries which is mentioned with the goods.

5.2 Payment online will be made by credit card, debit card or Paypal.



6. DELIVERY



6.1 We will deliver you the Goods but no times or dates provided by us are guaranteed.

6.2 We will arrange for packing and we will decide on the method of delivery either by post, courier or otherwise.

6.3 You must notify us promptly and in any event within 48 hours or receipt of any Goods if they appear to be damaged in transit. In those circumstances, you must also keep all packaging as this may be required when making a claim.



7. RETURNS



7.1 If you wish to return an item then you should email us at mamoon.cl@gmail.com to notify us of the return within 7 days of receiving the goods. You should make it clear if you require an exchange, credit note or refund for the item.

7.2 Any items returned without prior notice in writing will not be accepted.

7.3 You must take reasonable care of all Goods in your possession and return them to us, appropriately packaged to avoid damage, within 7 days from the cancellation date. We reserve the right to arrange collection, in which case you will be responsible for collection charges.

7.4 We will refund the purchase price to you within 30 days of the cancellation notice but we reserve the right to charge a restocking fee and any other costs we incur in connection with the return of the Goods.

7.5 In the case of Goods which are made and supplied to your specification or which have been personalised for you, you will not have the right to cancel the Contract.

7.6 Items should be returned in their original packaging to ensure they are adequately protected in transit.

7.7 Items should be returned new, unused, and with all the tags still attached. Returns that are damaged or soiled will not be accepted and may be sent back to the customer.



8. FAULTY GOODS



8.1 Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within one month of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

8.2 If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same colour and style, subject to availability. Where possible, we will offer to repair faulty items.



9. LATE RETURNS



9.1 Goods returned outside of the above time frames will not accepted and will be returned to the customer.



10. RISK AND OWNERSHIP



10.1 The risk of loss or damage to Goods passes to you upon delivery. 

10.2 Ownership in all Goods remains with us until full payment of all amounts due to us have been received from you.

10.3 You will be responsible for the safe custody and insurance of all Goods in your possession.

10.4 You have no right to re-sell any Goods until payment has been received in full by us.



11. WARRANTIES AND LIABILITY



11.1 We warrant to you that the Goods ordered by you will meet the description as shown on our website (or any other description given to you in writing).

11.2 We will not have any responsibility for any damage which occurs to the Goods after delivery.

11.3 If any defect in any Goods appear within a month of delivery, you must notify us as soon as you become aware of the defect, giving us full details. We will then decide, in consultation with you, whether the defect is our responsibility. If so, we may arrange either to repair the Goods or to replace them with similar Goods. Any defective Goods to be returned to us must be returned at your expense.

11.4 We do not accept any responsibility for any wear and tear, accidental damage or failure by you or by any third party to adhere to any written recommendation provided in relation to the Goods.

11.5 Liability to you for loss or damage under no circumstances must exceed in the total amount you have paid us for those Goods. (However, we acknowledge that we cannot exclude legal liability for death or personal injury which is proved to be due to our negligence).



12. NOTICES



12.1 If you wish to give us any notice relating to a matter covered by these Terms, whether you telephone us or not, you must confirm that notice in writing. In the case of email notices, these should be sent to mamoon.cl@gmail.com and you must send them so as to return an acknowledgement of receipt. Notice may be sent by post to our address which we will provide you after conversation.



13. CUSTOMER DEFAULT



13.1 If you:

give us any incorrect personal information, or
fail to make any payment when it is due, or
cancel any payment, or
become insolvent, or
commit any breach of these Terms
then, in any of those events, we have the right to cancel the Contract and recover possession of any Goods which have been supplied for which payment has not been received in full.


14. FORCE MAJEURE



14.1 We will not have any liability to you if we are prevented from performing any of our obligations on account of any circumstances beyond our reasonable control which includes, but is not limited to, extreme weather conditions, act of God, terrorism, war, strike or difficulty in obtaining materials and/or labour. In any of these circumstances we reserve the right to terminate the Contract.



15. GENERAL



15.1 Severance: If any provision in these Terms is held by a court to be unenforceable, that will not affect the remaining provisions of the Terms.

15.2 Entire Agreement: These Terms govern our relationship with you and in accepting them, you confirm that no other arrangement, agreement or representation applies.

15.3 Assignment: We reserve the right to assign any of our rights or obligations under the Contract with you to a third party on the basis that the existing contractual terms will become the responsibility of that third party. You will not assign your rights without first getting our written consent.



16. INTELLECTUAL PROPERTY



16.1 Where the Goods include designs or works of art, these are prepared by a designer or artist who owns the copyright in those works. You have no right to make any copies or adaptations of any such Goods.

 



Right of withdrawal



Consumers have a fourteen-day withdrawal.



Withdrawal



You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

In order to exercise your right of withdrawal, you have to give us (To Mamoon.cl Santiago, mamoon.cl@gmail.com, phone: 0056993942261) by means of a clear statement (e.g. a letter sent by email) about your decision to cancel this contract. You can use the attached sample cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your communication regarding your right of cancellation before the cancellation period expires.



Consequences of cancellation



If you withdraw from this contract, we have made all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you chose a different type of delivery than the cheapest standard delivery we offer have) to repay immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.

We pick up the goods. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary to check the nature, properties and functionality of the goods.

The right of cancellation does not exist for the following contracts
Contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.


Model withdrawal form



(If you want to cancel the contract, please fill out this form and send it back.)



- To Mamoon.cl Santiago, mamoon.cl@gmail.com

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of the consumer (s)

- Address of the consumer (s)

- Signature of the consumer (s) (only for notification on paper)

- date

(*) Delete where inapplicable.